This policy describes how Creating Connections Counseling Services PLLC collects, uses, and protects information in connection with SMS text messaging.
Last Updated: September 10, 2026
Creating Connections Counseling Services PLLC ('we,' 'us,' or 'our') may use SMS text messaging to communicate with clients and prospective clients who have opted in to receive messages. This policy explains how we handle your information in connection with our SMS program, in compliance with 10DLC (10-Digit Long Code) carrier requirements and applicable law.
When you opt in to receive SMS messages from us, we collect your mobile phone number and any information you voluntarily provide in connection with your opt-in. We may also collect message content, timestamps, and delivery status for operational purposes.
We use your mobile phone number and related information solely to send you SMS messages you have requested, which may include appointment reminders, scheduling confirmations, responses to your inquiries, and important updates about our services. We do not use your information for unrelated marketing purposes.
By providing your mobile phone number and agreeing to receive SMS messages from Creating Connections Counseling Services PLLC, you expressly consent to receive text messages at the number provided. Consent is not a condition of receiving our counseling services. Message frequency will vary based on your interactions with us.
You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent to your number. You may re-enroll at any time by texting START or by contacting us directly.
If you need assistance with our SMS program, reply HELP to any message or contact us at [email protected]. We will respond to your inquiry as promptly as possible.
Message and data rates may apply depending on your mobile carrier and plan. Creating Connections Counseling Services PLLC is not responsible for any charges imposed by your carrier. Please contact your carrier for details about your plan.
We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes. We may share your information with service providers who assist us in operating our SMS program, subject to confidentiality obligations. We may also disclose information as required by law or to protect the rights and safety of our clients and staff.
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain SMS opt-in records and related data for as long as necessary to comply with legal and regulatory requirements and to operate our SMS program. When data is no longer needed, we dispose of it securely.
Our SMS program is intended for adults aged 18 and older. We do not knowingly collect mobile phone numbers or send SMS messages to individuals under the age of 18.
We may update this SMS Privacy Policy from time to time. When we do, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically. Continued participation in our SMS program after changes are posted constitutes your acceptance of the updated policy.
If you have questions or concerns about this SMS Privacy Policy or our text messaging practices, please contact us at [email protected].
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